Update @ 15:45: BT have advised that repairs to their Mayfair Exchange in London have restored N3 network performance. Any users continuing to experience problems should contact the INPS Helpline in the usual way.
Update @ 11:45: BT N3 have advised the INPS Helpline that investigations into the performance issues are ongoing. However, it have been established that due to a theft of network equipment from BT’s Mayfair exchange in London, the service at that location is operating at reduced capacity. This is causing network performance degradation or the N3 service due to the high load place upon the existing equipment there.
BT are unable to advise us of when the service will be fully restored to acceptable performance levels, but they are working on interim solutions in the meantime to improve the service. This may include where possible alternative network routing configuration.
It should be noted that as well as the affected users based on INPS Managed Services, individual practices connected to the BT N3 network directly through the Mayfair location could also experience performance issues with regard to internet access and NHS national services.
INPS Managed Service users are currently experiencing slowness in using all aspects of the systems. Following initial investigations this morning, a fault within the BT N3 infrastructure has been identified. The affected systems are MS1, MS2 and the GPSoC Level 4 Hosted system. INPS have escalated the issue to BT N3 and NHS CFH Service Management who are monitoring the resolution.
For the GPSoC Level 4 system only, INPS have failed over to an alternative N3 link in order to fully restore performance. This facility is available as part of the enhanced business continuity features delivered as part of this service. Any users still experiencing problems in this environment should log off and back on again to benefit from this change.
